1. What information we collect

When you purchase, register, or interact with our website, we may collect:

• Identity & Contact: name, email address, phone, billing/shipping address.
• Order & Transaction: items purchased, amount, and related timestamps.
• Technical: your IP address, browser, device, and operating system details (for analytics and site reliability).
• Communications: your preferences and messages to us.

Email updates (optional): With your permission, we may send updates about events, new features, or important notices. You can unsubscribe anytime.

2. Consent

How we obtain consent: When you provide personal information to complete a transaction, verify a payment method, place an order, arrange delivery, or request a refund, you consent to our using it for that specific purpose.

For any additional purposes (e.g., marketing), we will ask you directly for explicit consent or provide a clear way to opt out.

Withdraw consent: You can withdraw your consent at any time by emailing apcogongole2026@gmail.com or writing to: Kamala Nursing Home, Besides Reliance, GT Road, Ongole 523001, Andhra Pradesh.

3. Disclosure

We may disclose your information if required by law or if you violate our Terms of Service.

4. Payments (Razorpay)

We use Razorpay to process payments. Card data is not stored on our servers. During processing, data is encrypted in accordance with PCI-DSS standards.

• Transaction data is used only to complete your purchase and is not retained longer than necessary.
• Razorpay complies with PCI-DSS as managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover).

For details, review Razorpay’s policies on their website: razorpay.com.

Note: For your safety, do not share full card numbers, CVV, or OTP with anyone.

5. Third-party services & links

Third-party providers (e.g., payment gateways) collect and use information as needed to deliver their services. Their privacy policies govern their handling of your data.

If a provider operates in another jurisdiction, your data may be processed subject to that jurisdiction’s laws.

When you leave our site via a link, this Privacy Policy no longer applies. We encourage you to read the privacy statements of those websites.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

7. Cookies

We use cookies to maintain your session and improve your experience. These cookies do not personally identify you across other websites.

8. Age of consent

By using this site, you confirm you are at least the age of majority in your state/province of residence, or you are the age of majority and have provided consent for your minor dependents to use the site.

9. Changes to this policy

We may update this policy from time to time. Changes take effect immediately upon posting on this page. Material changes will be highlighted here so you know what’s new.

If we are acquired or merged, your information may transfer to the new owner for continuity of service.

Questions & requests

If you want to access, correct, amend, or delete your personal information—or register a complaint—contact our Privacy Compliance Officer:

• Email: apcogongole2026@gmail.com
• Postal: Kamala Nursing Home, Besides Reliance, GT Road, Ongole 523001, Andhra Pradesh

Include your full name, email used on the site, and a clear description of your request for faster processing.